Terms and conditions

General terms and conditions

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any services or information available through this website meet your specific requirements.
• The materials on this site, such as documents, files, text and graphics, are protected by copyright, trade mark laws, design rights, database rights and other intellectual property rights, which are the property of Terrence Higgins Trust or a third party. © Terrence Higgins Trust 2011. All Rights Reserved.
• You may print pages from this website for your personal use. You may also distribute pages to others provided you do not do so for profit.
• All trademarks reproduced in this website, which are not the property of, or licensed to Terrence Higgins Trust, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.
• These terms shall be governed by and interpreted in accordance with the laws of England and Wales which shall have exclusive jurisdiction over any disputes.
• Terrence Higgins Trust, its officers, employees, contractors or content providers shall not be liable for any loss or damage arising from or otherwise in connection with your use of this website or any information, services or content on this website.

User-generated content

• This website contains user-generated content for which we accept no responsibility.
• The user comments and ratings that appear on content pages are generated by visitors to the website and do not reflect the views of Terrence Higgins Trust or any of its employees.
• If you submit written or video content to the website, Terrence Higgins Trust will not publish it elsewhere without your consent. However you should be aware that other users may be able to copy or download any content published on the website.
• Users are expected to only post lawful material that does not infringe the rights of, restrict or inhibit anyone else's use of the website.
• Terrence Higgins Trust do not review material prior to publication. However post publication it retains the right to edit or delete forum posts.

Online counselling

• Our online counselling service is run in conjunction with the George House Trust and the Terrence Higgins Trust HIV Health Trainers service.
• The online counselling service is based in the UK and subject to UK laws.
• Online counselling is a convenient way of exploring personal issues that concern you from the comfort of your own home. You will need to feel reasonably comfortable using a computer and be aware that sometimes technology can present its own problems.
• Terrence Higgins Trust do not warrant that its counselling service will be uninterrupted or error free, that defects will be corrected, or the server that makes it available are free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements.
• Online counselling can work well but sometimes there’s no substitute for talking to someone.You can contact THT Direct for information, support and advice about HIV and sexual health.
• If you are feeling suicidal or you are experiencing an immediate crisis, please seek immediate help. The Samaritans offer a 24-hour phone and web service (08457 90 90 90). Online counselling is not a crisis service.

Membership

• Signing up for Terrence Higgins Trust membership indicates that you agree with the aims, objectives and values of Terrence Higgins Trust.
• Please only register once. Anyone signing up for or found to have multiple membership accounts will have them cancelled.
• We want to hear your views on what THT is doing and we welcome constructive criticism. However, we reserve the right to refuse or remove membership from anyone whose correspondence or actions are abusive, libellous or intended to undermine or disrupt.
• We will not share your details with any external organisation without your consent.
• If you would like to fundraise for us, we would welcome this but we ask you to please contact our fundraising team  in advance of any activity.
• As part of your membership, you will obtain access to a range of our publications. Please seek permission before using any materials provided for commercial purposes. Unless otherwise stated, permission is not required for personal use or sharing with friends.
• Please share our information with appropriate audiences. Terrence Higgins Trust deals with matters relating to sex and relationships and as such some of our materials will be of an adult nature. Please do not communicate material to those who may not want them.
• We do not accept membership from anyone impersonating other members or public figures.

Complaints

• If you feel that we have not treated you fairly in accordance with the terms and conditions on this page and would like to complain, you can email or write to us:

Complaints Manager,
Terrence Higgins Trust,
314-320 Grays Inn Road,
London WC1X 8DP
Email: complaints@tht.org.uk