THT Direct

You can call THT Direct between 10am and 8pm from Monday to Friday.

0808 802 1221

Our number is free to call from all UK landlines and most UK mobiles and will not appear on your telephone bill. Some calls may be listened into or recorded for training purposes.

What happens when I call?

When you ring you’ll hear a menu system. This will give you options to:

• listen to recorded information
• leave a message to be called back in another language
• hold the line if you’d like to speak an adviser.

If you're calling from a call box or from your mobile we can always call you straight back if you don’t have much money. Our number won't appear on any itemised bill.

How we work

If your enquiry is complicated then one of our advisers might call you back when they have researched how we can help, or we might refer you to someone else in the organisation. We’ll tell you when we are going to call you back and check whether we can say who we are when we call.

As well as providing help over the phone we can also send out information (in a plain envelope) for you to read at home.

You can get in touch with THT Direct at any time by sending us email.

Either use our Enquiry form or mail to info@tht.org.uk.

Alternatively, if you’d like to contact us anonymously then you can always ask a question anonymously online.

What happens when I email?

When you send us an email we will try to respond to it within two working days. If you have a question which might be urgent – say you need to access PEP or EHC, or if you need urgent advice on an issue such as housing, then we'd recommend you phone for a quicker response.

In some cases, sending an email might be more appropriate than calling the helpline, such as if you are a student researching a project. It could be that you might prefer not to have to call the helpline – perhaps because you don’t want to be overheard, or you are embarrassed to talk about sex. Or you could email us and give us a telephone number so that we can call you. Whatever your reason, email gives you another way to access THT Direct.

Think about whether anyone else will access your email – do you want our response to go to your work email address or is there an alternative you could us? You could start a web-based email account, if you want to remain anonymous – or you could ask a questions anonymously online.

If you’d like to write to us send your query to this address:-

Terrence Higgins Trust,
314 – 320 Gray’s Inn Road,
London WC1X 8DP

We’ll reply in a plain envelope.

What happens when I write?

When you send us a letter we will try to respond to it within two working days. If you have a question which might be urgent – say you need to access PEP, EHC or if you need urgent advice on an issue such as housing, then we'd recommend you phone for a quicker response.

In some cases, sending a letter might be more appropriate than calling the helpline, such as if you are a student researching a project. In some cases you might prefer not to have to call the helpline – perhaps because you don’t want to be overheard, or you are embarrassed to talk about sex. Or you could write to us and give us a telephone number so that we can call you. Whatever your reason, writing a letter is another way to access THT Direct.

When we write back to you we will send our letter in a plain envelope, so it won’t be obvious that the letter is from THT. We won’t use your contact details for anything else unless you ask us to. We can also send you up to three of our publications free of charge.

You can call THT Direct between 10am and 8pm on Monday to Friday.

Looking for another office?

There might be other times when you need help or support when we’re not available. Don't worry, there are other people who can help:

Samaritans

08457 90 90 90

www.samaritans.org

Sexual Health Information Line

0800 567 123

http://www.nhs.uk/Livewell/Sexualhealthtopics/Pages/Sexual-health-hub.aspx

Sexual Health Information Scotland

0800 22 44 88

http://www.sexualhealthscotland.co.uk/get-help/sources-of-help/

Childline

0800 11 11

www.childline.org.uk

Refuge

0808 2000 247

www.refuge.org.uk

Rape Crisis (England and Wales)

0808 802 9999

http://www.rapecrisis.org.uk/

Rape Crisis Scotland

08088 01 03 02

http://www.rapecrisisscotland.org.uk/

Broken Rainbow (LGBT domestic abuse support)

0300 999 5428

http://www.brokenrainbow.org.uk/

Shelter

0808 800 4444

http://england.shelter.org.uk/  
http://scotland.shelter.org.uk/

Other options

You can also access some help out of hours at your local hospital’s Accident and Emergency department. Their help will be practical and they might refer you to the nearest genito-urinary medicine (GUM) or sexual health clinic.