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Online counselling

my worries

Our Online Counselling service is available to anyone living with HIV in the UK.

If you would like an appointment with an Online Counsellor you need to be a member of myHIV.

Register now!

Already a member? Book an appointment ››

Our Online Counselling service is available to all members of myHIV who are HIV positive and based in the UK. It's important that you select your HIV status during registration, as access to Online Services is restricted to users who meet these criteria.

  1. How it can help
  2. How it works
  3. Our standards
  4. Privacy

How it can help

Sometimes it's hard to adjust emotionally to living with HIV.

The things your Online Counsellor can help you with include:

  • dealing with your diagnosis
  • your happiness and mental health
  • relationships and sex life
  • emotional problems and anxiety
  • telling others about your HIV

Counselling can help you with all kinds of issues, so feel free to mention anything you'd like to talk about to your Online Counsellor.

How it works

Read the information on this page carefully - it's important that you know the terms and conditions of this service and how your privacy is protected.

Why is Online Counselling available only to myHIV members who are living with HIV?

  • HIV self-management is what myHIV is all about – our users get access to a whole range of free online services that are funded for HIV positive people based in the UK.
  • Online Counselling sessions take place over Skype or in a private chatroom, and keeping these spaces safe is a key aspect of our online service.
  • It's important to us to develop a good working partnership and to follow up on your progress. You will have your appointments with the same counsellor most of the time - this helps us help you.
  • You'll have an option of attending group peer support sessions within our community forum with others who are living with HIV.
  • We're constantly working on improving our services, and having some basic information about you helps us achieve this. You can securely get in touch anytime with your comments and feedback.

What happens next?

  1. Once you've registered with myHIV, click the Book an appointment link above or manage your bookings through your myHIV account.
  2. You'll have to fill in a quick form before choosing a date for your first session.
  3. I'll be in touch by email to arrange your regular 45 minute appointments over a few weeks.
  4. These can be either by Skype instant messaging, audio or webcam - it's up to you.

Our standards

Your counsellor will either be qualified, or working towards qualification, with the British Association for Counselling and Psychotherapy or the United Kingdom Council for Psychotherapy.

What you share with your counsellor is confidential. We will only ever tell other people what you've told us if you are at serious risk of hurting yourself, hurting others, or if we are legally required to. If this is the case your counsellor will try to talk this through with you first.


You can find out how Terrence Higgins Trust protects your privacy and confidentiality in general on our Privacy page.

What you talk about in your therapy sessions is treated as confidential. Your details will not be passed on to anyone outside Terrence Higgins Trust without your permission.

There are only a few circumstances when we would consider breaching confidentiality: if you are in danger of hurting yourself or others, or if we’re legally required to do so.

The information we collect

Your electronic communications in Online counselling may be recorded. We use the data you provide specifically to deliver the service. The data we hold is kept for 12 months and then securely archived for a further five years in accordance with legal requirements and THT policy.

It’s important that you read the information on this page before you apply – as well as our terms and conditions for the service.

Any problems?

To contact the online counsellors please email: online.counselling@tht.org.uk.

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Need help now?

Online counselling can work well but sometimes there’s no substitute for talking to someone straight away. You can contact THT Direct for information, support and advice about HIV and sexual health.

If you are feeling suicidal or you are experiencing an immediate crisis, please seek help straight away. The Samaritans offer a 24-hour free phone and web service on 116 123. Online counselling is not a crisis service.