THT Direct is open from 10am to 8pm Monday to Friday


Our phone number is 0808 802 1221.

This is free to call from all UK landlines and most major mobile networks. It won’t appear on your telephone bill.

Our advisers can provide emotional support if you are worried about your sexual health or have concerns about living with HIV. We can help you access services local to you across the UK, whether provided by us or by someone else.

If your call is complicated then one of our advisers may need to call you back when they’ve done some research. We’ll tell you when we are going to call back. We can also send out information to your home for you to read, in a plain envelope.

You can contact us to find out about:



You can get in touch with us by email to [email protected]

We’ll try and respond within three working days. If your question is urgent – such as about accessing PEP – then try calling for a quicker response.

If you prefer, you can email us and provide a telephone number so that we can call you.

Write to us


The address for sending your question by post is:

THT Direct
Terrence Higgins Trust
314-320 Gray’s Inn Road

We’ll try to respond within three working days. We would recommend calling if your question is urgent. We will write back to you in a plain envelope, so it won’t be obvious that the letter is from us.

Outside hours


If you need to speak to someone outside of our opening hours, then the following organisations may be able to help:

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The THT Direct Service is so important as it's the first point of call for so many in the LGBT+ community for information and guidance.