Live chat: 3pm to 5pm, Monday to Thursday
We're trialling a new live chat service to offer you support without the need to make a phone call.
Live chat is anonymous and confidential. We're offering it alongside our phone helpline, initially on weekday afternoons only.
At the end of your chat session, you'll be directed to an online survey about your experience. Please take a few minutes to fill this in as it helps us to understand how live chat is working. We'll use this feedback to develop the service further.
How we can help
Our advisers can provide emotional support if you are worried about your sexual health or have concerns about living with HIV. We can help you access services local to you across the UK, whether provided by us or by someone else.
If your call is complicated then one of our advisers may need to call you back when they’ve done some research. We’ll tell you when we are going to call back. We can also send out information to your home for you to read, in a plain envelope.
You can contact us to find out about:
You can get in touch with us by email to [email protected].
We’ll try and respond within three working days. If your question is urgent – such as about accessing PEP – then try calling for a quicker response.
If you prefer, you can email us and provide a telephone number so that we can call you.
Write to us
The address for sending your question by post is:
Terrence Higgins Trust
439 Caledonian Road
We’ll try to respond within three working days. We would recommend calling if your question is urgent. We will write back to you in a plain envelope, so it won’t be obvious that the letter is from us.
If you need to speak to someone outside of our opening hours, then the following organisations may be able to help:
- NHS 111 – 111
- Samaritans – 116 123
- National Sexual Health Helpline – 0300 123 7123
- Sexual Health Information Scotland – 0800 22 44 88
- Childline – 0800 1111
- Refuge – 0808 2000 247
- Rape Crisis (England and Wales) – 0808 802 9999
- Rape Crisis (Scotland) – 08088 01 03 02
- Galop – 0800 999 5428
- Shelter (England or Scotland) – 0808 800 4444
- Switchboard LGBT+ helpline – 0300 330 0630