Our online advisors can help you with a range of issues including:
- debt advice
- social welfare law
Our online advisors are trained in the areas of housing, homelessness, debt, welfare benefits, immigration to Level One, employment, and welfare benefits.
Online advice is delivered through THT Direct.
How online advice works
Once you’ve signed up for online advice, our advisor will receive your details and will activate your sessions calendar. You’ll then be able to log in and book your first appointment.
We currently deliver advice via email, but Skype and WhatsApp sessions will be available very soon.
After your first session you’ll also be able to ask our online advisor for ad hoc advice over WhatsApp. They will normally answer within two working days.
What you talk about in your advice sessions is treated as confidential. Your details will not be passed on to anyone outside Terrence Higgins Trust without your permission.
Our service is confidential and your information is handled in accordance with data protection laws.
There are only a few circumstances when we would consider breaching confidentiality: if you are in danger of hurting yourself or others, or if we’re legally required to do so.
The information we collect
We use the data you provide specifically to deliver the service. The data we hold is kept for 12 months and then securely archived for a further five years in accordance with legal requirements and our policy. Your communications in online advice may be recorded.
If you want to speak to someone immediately, then call THT Direct on 0808 802 1221.