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Privacy statement

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For the purpose of the Data Protection Act 1998 our data controller is the Terrence Higgins Trust.

Why does Terrence Higgins Trust need to collect and store personal data?

Terrence Higgins Trust undertakes a number of activities including:

  • provision of health and social care services
  • training
  • marketing, fundraising, campaigning and membership services
  • monitoring, evaluation and audit of service provision
  • staff and volunteer recruitment.

In order for us to undertake the above, we need to collect personal data from you for either correspondence purposes or detailed service provision, depending on the service you are accessing.

Our aim is not to be intrusive and we undertake not to ask irrelevant or unnecessary questions.

We may pass your personal data on to other service providers who are contracted to us in the course of dealing with you or information may be collected by other service providers on our behalf. Our contractors are obliged to keep your details securely and to use them only to fulfil the service they provide for you on our behalf. If you would like further information on this please do not hesitate to ask. Once your service need has been satisfied your details will be disposed of securely in line with our procedures.

If we wish to pass any sensitive personal data on to any other third parties, we will only do so where there is a service need to do so and once we have obtained your consent, unless we are legally required to do so – for example, to comply with the law, or a court order or where there is a clear safety risk to you or to someone else. If this is the case we will always try to inform you.

How we use your information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you but we may also use this information to help us to improve our services to you.

We will use this information to enable us to offer you appropriate services, to keep you informed of Terrence Higgins Trust news and developments, and to seek feedback to monitor and evaluate our services.

We will not otherwise disclose personal information without your consent unless legally required to do so – for example, to comply with the law, or a court order or where there is a clear safety risk to you or to someone else.

We will not sell individual information.

Your details are never given out except where there is a service need to do so. Where this is the case you will have agreed to this as part of the service being offered (eg housing, welfare, etc). You have the right to prevent this but it may affect the services that we are able to offer you.

We may also use this information to produce anonymous reports to our funders and stakeholders

Online information collection and processing

Third party links

Terrence Higgins Trust websites contain links to third party websites. These websites should have their own privacy policies and we do not accept any responsibility or liability for their policies.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. The cookie helps analyse web traffic, reuse data you submit or lets you know when you visit a particular site.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can modify your browser setting to decline cookies if you prefer.  Rejecting cookies means that certain personalised features cannot then be provided to you as a user and accordingly you may not be able to take full advantage of all of the website's features.

Further information on the cookies we use, what they do and how you can reject them can be found on this page.

Security

We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy notice.

The information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure as part of our information security management system.

Everyone who has access to personal data is bound by a confidentiality agreement. Your personal information is accessed only by those who are authorised to access it while carrying out their duties.

Details relating to any transactions entered into on Terrence Higgins Trust websites will be encrypted in transit to ensure their safety. The transmission of any information via the internet is not completely secure, however. Therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.

How long do we keep your information?

We will endeavour to keep your information accurate and up to date and not keep it for longer than is necessary. Once you no longer need our services we have to keep records for a certain amount of time depending on the type of data that we hold. After this time we will securely destroy it according to our records retention and disposal procedures.  Please contact us for further information on our retention periods.

Access to information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Should you wish to receive details on information that we hold about you please contact us via the address below with as much detail as possible or complete our Data Subject Access Request Form.  We have to respond with 40 days of receiving all the relevant information needed to deal with your request. We reserve the right to charge £10 per request but may waive this fee in exceptional circumstances or for basic requests.

How to contact us

If you would like to know more about the information we collect about you and how we use it; make a request to access the information we hold about you; or make a complaint about the way we have handled your information please contact us at:

Data Controller
Terrence Higgins Trust
314-320 Gray’s Inn Road
London
WC1X 8DP

Email: info.gov@tht.org.uk
Phone: 0808 802 1221

Information Commissioner

If you are not happy with the way that we have handled your request or to find out more about your rights around the use of your personal information you can also contact the Information Commissioner:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF           

Tel: 0303 123 1113

www.ico.gov.uk   

The cookies we use

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A cookie is a small file placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. 

Cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not as well enabling some functionality, such as logins. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to user needs. We only use this information for statistical analysis purposes.

We also use session cookies on our e-recruitment site. These cookies are automatically set by the system solely for the purposes of enabling you to be able to page through search results and to log in and apply for jobs. Once the browser has been closed, they are destroyed.

Disabling cookies on your browser

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set. 

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers. 

Here's the cookies we sit on you for each of our websites:

Terrence Higgins Trust

Session cookie
Purpose - To authenticate a logged in user

_ga
Expires - 3 years
Purpose - Distinguish users in Google Analytics

_gid
Expires - 24 hours
Purpose - Distinguish users in Google Analytics

_gat
Expires - 1 minute
Purpose - Throttle requests in Google Analytics

AMP_TOKEN
Expires - 30 seconds to 1 year
Purpose - Link AMP Clinet ID to Google Analytics

_gac_*
Expires - 90 days
Purpose - Link Google AdWords to Google Analytics

3rd party cookies 
Doubleclick - Used for Google Analytics demographics and interest reporting
More about Google Advertising cookies.

We use Google Analytics Advertising Features for demographics and interest reporting, which help us to better understand our site users. We do not use remarketing on sites providing health information about HIV and STIs - this includes www.tht.org.uk. Find out about Google Analytics' currently available opt-outs.

myHIV forum

.YAFNET_Authentication
Expires - 1 month
Purpose - Maintaining login to the forum

ASP.NET_SessionId
Expires - When the browsing session ends
Purpose - Session management

PreviousVisit
Expires - 6 months
Purpose - Forum functionality

ScrollPosition
Expires - When the browsing session ends
Purpose - Forum functionality

panelstate_* cookies
Expires - 1 year
Purpose - Forum functionality

_ga
Expires - 3 years
Purpose - Distinguish users in Google Analytics

_gid
Expires - 24 hours
Purpose - Distinguish users in Google Analytics

_gat
Expires - 1 minute
Purpose - Throttle requests in Google Analytics

AMP_TOKEN
Expires - 30 seconds to 1 year
Purpose - Link AMP Clinet ID to Google Analytics

_gac_*
Expires - 90 days
Purpose - Link Google AdWords to Google Analytics

It Starts With Me

catAccCookies
Expires - 1 year
Purpose - Saving cookie sent

fc_sb_*
Expires - 10 years
Purpose - Form functionality

cq*
Expires - 30 minutes
Purpose - Quiz functionality

_ga
Expires - 3 years
Purpose - Distinguish users in Google Analytics

_gid
Expires - 24 hours
Purpose - Distinguish users in Google Analytics

_gat
Expires - 1 minute
Purpose - Throttle requests in Google Analytics

AMP_TOKEN
Expires - 30 seconds to 1 year
Purpose - Link AMP Clinet ID to Google Analytics

_gac_*
Expires - 90 days
Purpose - Link Google AdWords to Google Analytics

3rd party cookies 
Doubleclick - Used for Google Analytics demographics and interest reporting
More about Google Advertising cookies.

Mambo

__atssc
Expires - 2 years
Purpose - addthis social sharing

_atuvc
Expires - 13 months
Purpose - addthis social sharing

_ga
Expires - 3 years
Purpose - Distinguish users in Google Analytics

_gid
Expires - 24 hours
Purpose - Distinguish users in Google Analytics

_gat
Expires - 1 minute
Purpose - Throttle requests in Google Analytics

AMP_TOKEN
Expires - 30 seconds to 1 year
Purpose - Link AMP Clinet ID to Google Analytics

_gac_*
Expires - 90 days
Purpose - Link Google AdWords to Google Analytics

3rd party cookies 
Doubleclick - Used for Google Analytics demographics and interest reporting
More about Google Advertising cookies
addthis.com - Used in social sharing 
Facebook - Used in social sharing and logging in 
Twitter.com - Used in social sharing

Other microsites

PHPSESSID
Expires - When the browsing session ends
Purpose - Session management

_ga
Expires - 3 years
Purpose - Distinguish users in Google Analytics

_gid
Expires - 24 hours
Purpose - Distinguish users in Google Analytics

_gat
Expires - 1 minute
Purpose - Throttle requests in Google Analytics

AMP_TOKEN
Expires - 30 seconds to 1 year
Purpose - Link AMP Clinet ID to Google Analytics

_gac_*
Expires - 90 days
Purpose - Link Google AdWords to Google Analytics

3rd party cookies 
Doubleclick - Used for Google Analytics demographics and interest reporting
More about Google Advertising cookies.