Your feedback matters
We've been working with staff across the charity, whose feedback has led to positive changes. If you'd like to share your experience of seeing a positive result from giving feedback, we'd love to hear from you.
Flexible working
Camilla has benefited from our flexible working policy. Learn more about the policy and how to request flexible working. Find out more about Flexible working
Learning and development
Find out how you could improve your skills with learning and development support. Find out more about Learning and developmentIf you have a story about how your feedback was listened to and would like to feature in the campaign, get in touch with [email protected]
How to give feedback
It’s important that everyone knows how to give feedback. Download our Feedback Matters guide to find out all the ways we support you in giving feedback.
Contact a trusted colleague or manager if you need help or advice using these channels.
Day to Day ways to feedback
Line manager
Share your feedback with your line manager during catch ups, supervisions and appraisals.
Senior managers
Share feedback with a more senior manager at department/directorate meetings, when they check in on you, or by email. Download senior managers staff structure.
Chief Executive
Submit questions for the CE briefings, or using the CEO drop-ins.
Safeguarding and incident management
Raise concerns to our safeguarding team or raise an incident in our incident management system. Download the Safeguarding and Incident Management Policy. (Note you must be using a browser in Citrix or VPN for this link to work).
Staff surveys
Participate in anonymous staff surveys.
Staff Network Groups
Feedback through the Women’s group, the Trans and Non-binary group, the Racial Diversity group, or the Disability and Neurodiversity group.
Formal feedback
Raising a grievance
The Grievance policy and procedure sets out how staff can raise a concern formally with the organisation. Download the Grievance Policy and Procedure.
Facilitated conversation
A conversation designed to bring both parties together at an early stage as an opportunity to discuss issues constructively to reach a solution.
Mediation
An independent, impartial third party facilitates a discussion with you and your manager or colleague to find a solution. Download the Grievance Policy and Procedure.
Compliments
A way for compliments to be shared with us from external stakeholders. Record a compliment. (Note you must be using a browser in Citrix or VPN for this link to work).
Whistleblowing
What is the purpose of the AAB People service?
AAB People is a third-party independent company who provides you with the opportunity to expose unethical behaviour and other forms of wrongdoing and malpractice that you observe in your work-related activities. AAB People specialises in implementing effective whistleblowing solutions to businesses in a safe, secure and supportive environment that encourages whistleblowers to speak up and be heard.
How do I use this service?
If you are aware of unethical behaviour or forms of malpractice you are encouraged to report internally within Terrence Higgins Trust. However, there are other alternative safe and secure reporting options available to you if you would prefer to report the matter to AAB People. These include:
- By completing an online web report via the AAB People website.
- By ringing your International Toll-free number (ITFN) 0800 026 0477.
Employee assistance
Members of staff can contact an independent provider for up to six sessions of telephone counselling at any time. The service is paid for by Terrence Higgins Trust but won’t receive any feedback on who has used the service, so it is anonymous. If you would like to use this service, the contact details are below:
Call 0117 934 2121 and quote reference TT8/6702660.